- Orders & Payments
Which payment methods do you accept?
To ensure a secure and seamless transaction experience, we accept a comprehensive range of professional payment methods. This includes major credit and debit cards—specifically Visa, Mastercard, and American Express. For enhanced mobile convenience, we also support digital wallets including Apple Pay.
How is my payment processed?
All transactions are executed through industry-standard SSL-encrypted channels. We prioritise the integrity of your financial data by utilising PCI-DSS compliant payment processing systems. Please note that all refunds, where applicable, will be credited back strictly to the original payment method used at the time of purchase.
- Shipping & Delivery
Which regions do you serve and which carriers do you use?
We provide dedicated shipping services to our clientele across Europe and the United States. To guarantee reliable transit for our fragile collections, we collaborate exclusively with premier priority carriers: DHL, FedEx, and UPS.
What is the estimated delivery timeframe?
Standard delivery for our mirror collections typically spans 4 to 7 business days. All shipments originate from our dedicated facility in Munich, Germany, and are fully insured against transit damage to ensure your investment is protected.
How can I monitor the progress of my order?
Transparency is a core pillar of our service. Automated tracking updates will be dispatched to your registered email address at the following milestones:
Order Dispatch: Once your item leaves our Munich facility.
Regional Sorting: Upon arrival at your local distribution centre.
Out for Delivery: When the courier is en route to your specified address.
What happens if my order is delayed?
In the rare event that your delivery exceeds the standard timeframe, please contact us immediately. We will initiate a formal investigation with the carrier. Should the parcel be confirmed as lost or irreparably delayed, we will facilitate a full refund or a complimentary replacement at your discretion.
- Returns & Cancellations
What is your return policy?
In strict accordance with the EU Consumer Rights Directive and United Kingdom Consumer Contracts Regulations, we offer a 14-day Right of Withdrawal. You may cancel your purchase agreement within 14 days of physical receipt of the goods without the requirement to provide a reason.
What should I do if my item arrives damaged?
While we employ rigorous export-grade packaging, should an item arrive with defects or transit damage, please notify our support team within 48 hours at mirror@silhouettemirror.com.
Evidence Required: Please provide high-resolution photographs of the damaged product and the external shipping carton (including the shipping label).
Resolution: Once verified, we will arrange a swift replacement or refund. For your convenience and safety, the physical return of shattered glass components is not required once photographic evidence has been formally accepted by our claims department.
- Corporate Information
Silhouettemirror is a premium brand owned and operated by AGS Alu-Glas-Spiegel-Bau Handels GmbH, a legally registered German entity.
Commercial Register: Amtsgericht München, HRB 117191
Registered Office: Elsässer Str. 29, 81667 München, Germany
Contact: +49 89 4482585 | mirror@silhouettemirror.com