These Terms and Conditions govern the use of www.silhouettemirror.com and the purchase of any products from Silhouettemirror, a brand operated by AGS Alu-Glas-Spiegel-Bau Handels GmbH. By accessing our website and placing an order, you agree to be bound by the following terms.
- Corporate Identity
The website is operated by:
Legal Entity: AGS Alu-Glas-Spiegel-Bau Handels GmbH
Registered Office: Elsässer Str. 29, 81667 München, Germany
Commercial Register: Amtsgericht München, HRB 117191
Contact Email: mirror@silhouettemirror.com
Telephone: +49 89 4482585
- Nature of Transaction: One-Time Sale
To ensure full transparency regarding our billing practices, please note:
No Subscription Model: All transactions conducted on this website are One-Time Purchases. We do not offer subscription-based services, recurring billing, or “negative option” enrollment.
Authorised Amount: Your payment method will be charged only for the specific amount displayed in the order summary at the time of checkout, including the product price, applicable taxes, and shipping fees.
No Hidden Charges: There are no membership fees or ongoing maintenance costs associated with your purchase. Any future acquisition of Silhouettemirror products will require a new, independent checkout process.
- Payment Processing & Security
We utilise Stripe as our primary payment gateway to ensure a secure and professional checkout experience.
Direct Processing: Your sensitive payment data is processed directly by Stripe’s secure servers. Silhouettemirror does not store or have access to your full credit card details.
Payment Confirmation: Upon successful completion of a one-time transaction, you will receive an automated electronic receipt confirming the exact amount charged.
- Shipping and Delivery
We collaborate with established priority carriers, including DHL, FedEx, and UPS.
Transit Times: Standard delivery typically occurs within 4 to 8 business days.
Order Tracking: Automated notifications will be sent to your registered email address at key milestones: dispatch, sorting facility arrival, and local delivery status.
Transfer of Risk: In accordance with the EU Consumer Rights Directive, the risk of loss or damage passes to the consumer only upon acquiring physical possession of the items.
- Right of Withdrawal (14-Day Return Policy)
Customers have the right to withdraw from their purchase agreement without providing a reason.
Period: 14 days from the date you receive your goods.
Notification: To initiate a return, please contact our support team at mirror@silhouettemirror.com.
Return Shipping Costs: For returns not related to product defects or damage (e.g., change of mind, incorrect size ordered), the customer is responsible for the return shipping costs to our Munich facility. Products must be returned in their original, reinforced packaging to prevent transit damage.
- Damaged or Defective Goods
If you receive a product that is damaged or defective during transit:
Reporting: Notify us via email with photographic evidence of the item and packaging.
Resolution: Upon verification, we will process a full refund or a replacement at no additional cost. We do not require the physical return of damaged glass shards; photographic proof is sufficient.
- Limitation of Liability
AGS Alu-Glas-Spiegel-Bau Handels GmbH is liable for damages arising from wilful intent or gross negligence. For minor negligence, liability is limited to the breach of essential contractual obligations (cardinal obligations) and typically foreseeable damage. These limitations do not apply to injury to life, body, or health.
- Governing Law and Jurisdiction
European Union: The laws of the Federal Republic of Germany apply, without prejudice to mandatory local consumer protection regulations.
United States: Relevant state and federal consumer laws shall apply.
The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.